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Add FAQ to buy page 

This separates "buying" FAQ from installing FAQ. There is still some
overlap, but this should reduce confusion while purchasing.
This commit is contained in:
Seth Vargo 2015-02-27 11:04:24 -05:00
parent 041645de21
commit d877700f98
2 changed files with 200 additions and 27 deletions
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26
website/docs/source/v2/vmware/installation.html.md
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@ -69,17 +69,6 @@ automated system, it might have been flagged as spam by your email provider. If
you do not see the email there, please [contact support](mailto:support@hashicorp.com?subject=License Not Received) you do not see the email there, please [contact support](mailto:support@hashicorp.com?subject=License Not Received)
and include the original order number. and include the original order number.
**Q: Do you offer trial periods for the Vagrant VMware plugins?**<br>
We do not offer a trial mechanism at this time, but we do offer a 30-day, no
questions asked, 100% money-back guarantee. If you are not satisfied with the
product, contact us within 30 days and you will receive a full refund.
**Q: Do you offer educational discounts on the Vagrant VMware plugins?**<br>
A select number of educational discounts are available for students, staff, and
faculty. Please [contact support](mailto:support@hashicorp.com?subject=Educational Discounts&body=Hello support! I would like to learn more about educational discounts on the Vagrant VMware plugins. Thanks!) for more
information. You will be asked to verify your status as an employee of active
student.
**Q: Do I need to keep the Vagrant VMware plugin license file on disk?**<br> **Q: Do I need to keep the Vagrant VMware plugin license file on disk?**<br>
After you have installed the Vagrant VMware plugin license, it is safe to remove After you have installed the Vagrant VMware plugin license, it is safe to remove
your copy from disk. Vagrant copies the license into its structure for reference your copy from disk. Vagrant copies the license into its structure for reference
@ -91,16 +80,6 @@ please contact support using the email address with which you made the
original purchase. If you use an alternate email, you will be asked to verify original purchase. If you use an alternate email, you will be asked to verify
that you are the owner of the requested license. that you are the owner of the requested license.
**Q: Where can I find the EULA for the Vagrant VMware plugins?**<br>
The [EULA for the Vagrant VMware plugins](http://www.vagrantup.com/vmware/eula)
is available on the Vagrant website.
**Q: Do you offer bulk/volume discounts for the Vagrant VMware plugins?**<br>
We certainly do! [Email support](mailto:support@hashicorp.com?subject=Bulk Discounts)
with the number of licenses you need and we can give you bulk pricing
information. Please note that bulk pricing requires the purchase of at least 150
seats.
**Q: I upgraded my VMware product and now my license is invalid?**<br> **Q: I upgraded my VMware product and now my license is invalid?**<br>
The Vagrant VMware plugin licenses are valid for specific VMware product The Vagrant VMware plugin licenses are valid for specific VMware product
versions at the time of purchase. When new versions of VMware products are versions at the time of purchase. When new versions of VMware products are
@ -125,11 +104,6 @@ Workstation plugin are different products, they are the same price and fall
under the same EULA. As such, we can transfer the license for you. Please under the same EULA. As such, we can transfer the license for you. Please
[contact support](mailto:support@hashicorp.com?subject=Transfer License). [contact support](mailto:support@hashicorp.com?subject=Transfer License).
**Q: Since each license comes with two "seats", can I use one seat for the Vagrant VMware Fusion plugin and one seat for the Vagrant VMware Workstation plugin?**<br>
Unfortunately this is not permitted. The Vagrant VMware Fusion plugin and the
Vagrant VMware Workstation plugin are separate products and cannot be shared in
this manner. We apologize for the inconvenience.
**Q: How do I upgrade my currently installed Vagrant VMware plugin?**<br> **Q: How do I upgrade my currently installed Vagrant VMware plugin?**<br>
You can update the Vagrant VMware plugin to the latest version by re-running the You can update the Vagrant VMware plugin to the latest version by re-running the
install command. For VMware Fusion: install command. For VMware Fusion:

201
website/www/source/vmware/index.html.erb
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@ -174,7 +174,7 @@ page_title: "VMware Vagrant Environments"
<div class="subtext"> <div class="subtext">
The provider license does not include a license to the VMware The provider license does not include a license to the VMware
software, which must be purchased separately. If you're buying over 100 licenses, contact <a href="mailto:sales@hashicorp.com">sales@hashicorp.com</a> for volume pricing. software, which must be purchased separately. If you're buying over 150 licenses, contact <a href="mailto:sales@hashicorp.com">sales@hashicorp.com</a> for volume pricing.
</div> </div>
<div class="subtext"> <div class="subtext">
Previous plugin versions may not support the latest VMware products. Please visit <a href="http://license.hashicorp.com/upgrade/vmware2014">the license upgrade center</a> to check if your license requires an upgrade before you upgrade your VMware products. Previous plugin versions may not support the latest VMware products. Please visit <a href="http://license.hashicorp.com/upgrade/vmware2014">the license upgrade center</a> to check if your license requires an upgrade before you upgrade your VMware products.
@ -188,4 +188,203 @@ page_title: "VMware Vagrant Environments"
</div> <!-- /get-started --> </div> <!-- /get-started -->
</section> </section>
<a class="anchor" name="faq"></a>
<section class="why">
<div class="container">
<div class="row">
<div class="span12">
<h1 class="all-caps">
Frequently Asked Questions
</h1>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Do you offer a trial for the Vagrant VMware plugins?</strong>
</p>
<p>
We do not offer a trial mechanism at this time, but we do offer a
30-day, no questions asked, 100% money-back guarantee. If you are
not satisfied with the product, contact us within 30 days and you
will receive a full refund.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Do you offer educational discounts on the Vagrant VMware plugins?</strong>
</p>
<p>
We offer an academic discount of 10% for the Vagrant VMware plugins.
However, we require proof that you are a current student or employee
in academia. Please contact support with <strong>any one</strong> of
the following forms of proof:
<ul>
<li><p>A picture of your current university ID</p></li>
<li><p>An email from your official <tt>.edu</tt> school email address</p></li>
<li><p>A copy of something on university letterhead indicating you are currently enrolled as a student</p></li>
</ul>
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>I already own a license, am I eligible for an upgrade?</strong>
</p>
<p>
Existing license holders may check their upgrade eligibility by
visiting <a href="http://license.hashicorp.com/upgrade/vmware2014">the license upgrade center</a>.
If you are eligible for an upgrade, the system will generate a
unique discount code that may be used when purchasing the new
license.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Do I need to pay for upgrades to my license?</strong>
</p>
<p>
The Vagrant VMware plugin licenses are valid for specific VMware
product versions at the time of purchase. When new versions of
VMware products are released, significant changes to the plugin code
are often required to support this new version. For this reason, you
may need to upgrade your current license to work with the new
version of the VMware product. Customers can check their license
upgrade eligibility by visiting the
<a href="http://license.hashicorp.com/upgrade/vmware2014">License Upgrade Center</a>
and entering the email address with which they made the original
purchase.
</p>
<p>
Please note: your existing license will continue to work with all
previous versions of the VMware products. If you do not wish to
update at this time, you can rollback your VMware installation to an
older version.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Where can I find the EULA for the Vagrant VMware Plugins?</strong>
</p>
<p>
The <a href="/vmware/eula.html">EULA for the Vagrant VMware plugins</a>
is available on the Vagrant website.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Do you offer incentives for resellers?</strong>
</p>
<p>
All our reseller information can be found on the
<a href="/vmware/reseller.html">Reseller Information</a> page.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Do you offer bulk/volume discounts for the Vagrant VMware plugins?</strong>
</p>
<p>
We certainly do! <a href="mailto:support@hashicorp.com?subject=Bulk Discounts">Email support</a>
with the number of licenses you need and we can give you bulk pricing
information. Please note that bulk pricing requires the purchase of
<em>at least 150 seats</em>.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Since each license comes with two "seats", can I use one seat for the Vagrant VMware Fusion plugin and one seat for the Vagrant VMware Workstation plugin?</strong>
</p>
<p>
Unfortunately this is not possible at this time. The Vagrant VMware
Fusion plugin and the Vagrant VMware Workstation plugin are separate
products and cannot be shared in this manner. We apologize for the
inconvenience.
</p>
<p>
We do offer a 50% discount off the purchase of the other Vagrant
plugin for individual users and qualified candidates. Certain
restrictions do apply. Please <a href="mailto:support@hashicorp.com?subject=Multi-discount">email support</a>
to find out if you qualify. Unfortuantely we cannot retroactively
apply this discount, so please email support before making your
purchase.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>I accidentally bought the wrong Vagrant VMware plugin, can I switch?</strong>
</p>
<p>
Sure! Even though the Vagrant VMware Fusion plugin and the Vagrant
VMware Workstation plugin are different products, they are the same
price and fall under the same EULA. As such, we can transfer the
license for you. Please <a href="mailto:support@hashicorp.com?subject=Transfer License">contact support</a>
for assistance. Be sure to include your original order number. You
may be asked to confirm details your purchase to verify the
authenticity of your request.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Does this include the VMware software?</strong>
</p>
<p>
The Vagrant VMware Plugin requires the separate purchase of VMware
Fusion/Workstation from VMware. The VMware product is not bundled
with the plugin.
</p>
</div>
</div>
<div class="row">
<div class="span8 offset2">
<p>
<strong>Why is the Vagrant VMware plugin not working with my trial version of VMware Fusion/Workstation?</strong>
</p>
<p>
While we have not been able to isolate to a specific issue or cause,
the Vagrant VMware Fusion and Vagrant VMware Workstation plugins are
sometimes incompatible with the trial versions of the VMware
products.
</p>
<p>
Please try restarting your computer and running the VMware software
manually. Occassionally you must accept the license agreement before
VMware will run. If you do not see any errors when opening the
VMware GUI, you may need to purchase the full version to use the
plugin. We apologize for the inconvience.
</p>
</div>
</div>
</div>
</section>
</div> <!-- /.page.home --> </div> <!-- /.page.home -->